The below course is worth 2 CPD Points, and provides insight into basic social values that have a direct impact on the workplace. This course can be completed in your own time.

ABOUT THE TRAINING PROVIDER
IOPSA is a not for profit (NPO) membership organisation for plumbing businesses that was established in 1989 by plumbers. Today the Institute of Plumbing has evolved into the only plumbing body that has become the recognised voice of the South African Plumbing industry with our membership growing to over 1000 plumbing companies registered as members.

Training Provider's Contact Details:
Tel: 011 454 0025
Email: info@iopsa.org
Website: https://www.iopsa.org/

ABOUT THIS CPD ACTIVITY
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

Target Audience:
Plumbers and contractors.

Content Value:
After this course, you will be able to:

• Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.

Module and assessments are to be completed to obtain CPD points.

On completion of the 10 modules and passing of the 10 assessments, your certificate of completion will be issued automatically from the e-learning system. You will need to log your own CPD points as well as submit your certificate of completion on the Audit IT system yourself.

Access To The Module and Assessments:
This video and quiz is available on IOPSA's LMS system. Click on the image or Go To Activity Button below, and proceed to the course contents. Once there, purchase the course, go through the module, complete the assessments and earn your CPD Points.

You will need to log your own CPD points as well as submit your certificate of completion on the Audit IT system yourself.

Activity Timeline:
This CPD activity can be completed at the trainee's own pace and time.

Cost:
This CPD activity is R250

Civility in the Workplace

The objectives of this course are to define civility, comprehend its causes, and list at least three observable signs of civil behavior, recognize the negative effects of rudeness and the benefits of civility in the workplace and learn how to conduct yourself properly at work.

Go to Activity