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The plumbing Industry has many different sectors, eg, sales, admin, technicians.
Ricardo started as a plumber then transitioned into sales at Apollo.
In order to be a good salesman in the company, Ricardo had to learn the technical side of the product and the installation in order to sell a product he is well informed about.
Tycoon started his plumbing career as an Apollo Technology plumber/employee.
Apollo hired a plumber, Tycoon to assist with installation support to plumbers and consumers.