The PIRB’s new system: FAQ’s
About our new system:
How can I access the old system?
How do I access the new system?
Plumbers login: http://audit-it.co.za/login/plumber
Registration and Renewals:
How do I register with the PIRB?
Qualified plumbers who want to register with the PIRB, can easily log onto http://audit-it.co.za/login/plumber and create a username and password. Plumbers will be asked to upload the necessary documents online. Upon submitting the necessary documents, applications will be verified, after which plumbers will be notified if their application was successful or not. Alternatively, plumbers can email firstname.lastname@example.org for assistance.
What is my username on the PIRB’s new system?
The new system will require plumbers to log in with their email addresses and NOT their registration numbers. That is why every registered plumber should make sure that their details with the PIRB are correct. If you need to update this, please email email@example.com for more details. Alternatively, please find the renewal/update form on the PIRB’s website.
Can I change my personal details on the PIRB’s new system?
Yes, you can change SOME personal details by logging into your profile and clicking on your ‘plumber’s profile’. If you are struggling to change your details, please email firstname.lastname@example.org for assistance.
What is my password on the PIRB’s new system?
The password you chose upon registration is your dedicated password.
How can I reset my password?
Can two or more plumbers use the same email address?
No. It is crucial that every registered plumber use their OWN email address. Two or more plumbers will not be able to use the same email address.
What should I do if I do not have my very own email address?
In this case, plumbers must create their own email addresses on Gmail or Yahoo. This is ultimately free.
Can I change password on the PIRB’s new system even if I have registered with another one?
Yes, when logging in to your profile, please click on ‘forgot password’. Instructions will be emailed to your registered email to change your password.
How do I create a new PIRB account?
How do I pay for my new renewal?
Plumbers can pay electronically via EFT. Please use your PIRB registration number as a reference.
Where do I access my electronic card?
You can see your electronic card on your ‘plumber’s profile’. If a plumber needs to show it to a client, the PIRB suggest presenting the client with a simple picture/screenshot taken of his/her card.
Why do I get so many reminders for renewal?
Reminders are in place in order for plumbers to remember their renewal date as it is imperative for them to issue CoC’s. If a licensed plumber is not active on the system, they will not be able to issue CoC’s.
How can I get a statement?
Please log in to your profile and click on the button ‘MY ACCOUNTS’. Here you can see what you’ve purchased.
What is an OTP?
A one-time password (OTP), also known as a one-time pin or dynamic password, is a password that is valid for only one login session or transaction, on a computer system or other digital device.
Why are there OTP’s in this case?
OTP’s have been included for additional safety measures on the PIRB’s new system.
When will I be required to enter an OTP?
Before a plumber can purchase a COC, they will be required to enter a One Time Pin. It is, therefore, imperative that each registered plumber’s cell phone number is updated on the PIRB’s system.
Where can I update my cell phone number?
Update your cell phone number on your PIRB ‘plumber’s profile’ when logging into your account. Otherwise, please find the renewal/update form on the PIRB’s website and email it to email@example.com for more details.
How can I buy/order CoC’s on the new system?
A plumber can buy CoC’s on the new system by logging into their profile and entering the necessary details on the ‘PURCHASE COC’ option. Plumbers can choose paper-based or electronic CoC’s which – once paid – will be issued immediately.
Where do I log CoC’s?
Once you have registered, you can log CoC’s by clicking on the CoC option on the left-hand corner.
How do I log CoC’s on the new system?
Plumbers can simply log onto their profiles, click on the CoC option and enter the necessary details. The plumber will then digitally sign the CoC declaration.
How do I make a payment and what reference do I use?
Payment for CoC’s can be done electronically on the actual system. Please use your PIRB registration number as a reference.
Do I need to send my signature for electronic CoC’s?
No, plumbers will digitally sign the CoC.
How do I log CoC’s that I bought before the PIRB launched their new system on 3 August?
Any CoC bought BEFORE the PIRB launched their new system, should be logged on the old system – http://www.inspect-it.co.za/. Thereafter, CoC’s MUST be logged on the new system.
Where do I find my old CoC’s – I can’t find it on the new system?
CoC’s purchased BEFORE the PIRB launched their new system must be logged and can be found on http://www.inspect-it.co.za/.
What does the PIRB mean when referring to ‘old’ CoC’s?
This refers to CoC’s bought before the PIRB launched their new system. When the PIRB launched its new system, a new way of purchasing and logging CoC’s came into effect.
How can I track my CoC’s?
Click on the ‘COC STATEMENT’ option to see if your CoC’s are logged, not logged, being audited and whether the audit is complete or not.
When will my CoC’s be available on my profile?
Electronic CoC’s will be available immediately if you purchased the CoC using the online system.
Can I submit my CPD activities on the PIRB’s new system myself?
Yes, plumbers will be able to submit their CPD activities online but will be required to attach sufficient evidence once they do so. Failure to do so may result in a plumber’s CPD activity being “rejected”. Please email firstname.lastname@example.org or email@example.com for assistance if needed.
How do I submit CPD activities on the new system?
Please log into your ‘plumber’s profile’ and click on the option ‘MY CPD’. Here you can upload your CPD activities by following the necessary steps.
Do I need to keep evidence of CPD activities completed?
Yes, it is a requirement to keep evidence of CPD activities done for 2 years.
Where can I see my CPD points?
Please log in to your ‘plumber’s profile’ and click on ‘MY CPD’ to see how many CPD points you have.
Where can I see my CPD points that were allocated before the new system launched?
Your CPD points will be migrated onto your ‘plumber’s profile’ on the new system. Please see your ‘MY CPD’ option on the left-hand corner of your ‘plumber’s profile’.
How do I submit proof of activities?
The new system has an option for plumbers to attach pictures/evidence in this regard. Please log in to your ‘plumber’s profile’ and click on ‘MY CPD’ to see this option.
I made an error on my CPD submission, how do I fix it?
Make sure to upload the application again as the first one will be rejected by the relevant parties.
My CPD points do not reflect my actual CPD points accumulated?
Please note that your Continuous Professional Development (CPD) points will be updated accordingly on your plumber’s profile on the PIRB’s new system in due time.
When you access the system, you will not see your standing CPD points, ONLY the ones you accumulated since the PIRB’s new system launch (3 August 2020).
Therefore, the CPD points you see on your plumber’s profile will not reflect the actual CPD points you accumulated in your current cycle.
I have attended a plumber’s evening. How do I submit this for CPD?
Usually, a register is taken and sent to the PIRB. But, with the new system, please click on ‘MY CPD’, and upload the activity yourself by selecting the ‘Attend a Plumbers Evening’ option during the submission process. The PIRB will verify if you did attend the evening on the backend.
I have attended an Articulate-it’s course. How do I submit this for CPD?
Usually, a register is taken and sent to the PIRB. But, with the new system, please click on ‘MY CPD’, and upload the activity yourself by selecting the ‘Articulate-it course’ option during the submission process. The PIRB will verify if you did attend the course on the backend.
What does the PIRB mean when referring to ‘industry-related activities’?
This means that any PLUMBING industry-related activity – whether it is for charity or for educational purposes – can be uploaded as a CPD activity. Relevant parties will either approve or reject the application. Please email firstname.lastname@example.org for more information.
Audits: For Auditors
Where do I log in as an auditor on the PIRB’s new system?
How do I upload ‘refix’ photos?
Auditors can log into their profiles and click on ‘My Report Listings’, fill in the necessary details and click on the ‘add’ button.
Who can I contact at the PIRB if I have a problem?
Audit@pirb.co.za will be able to assist.
Audits: For Plumbers
How do I know if I have an audit coming up?
Please see your audit status by clicking on the ‘AUDIT STATEMENT’ option after logging in to your profile.
Can I see my audit status on the PIRB’s new system?
Yes, by clicking on the ‘AUDIT STATEMENT’ option after logging onto your profile. Here you will see if your audit is in progress, pending or complete.
How can I, as a plumber, communicate with an auditor? You will be able to communicate with each other through the PIRB’s new system.
Where do I log in as a reseller on the PIRB’s new system?